Returns and exchanges
If the piece is not what you expected, you can return it. Here is how it works, under the Brazilian Consumer Code.
Right of withdrawal
For online purchases, you have 7 calendar days from delivery to withdraw from the purchase, without giving a reason. In that case we refund the full amount paid, shipping included.
Exchange for another size or piece
Within the same period, you can ask to exchange for another size or another piece, subject to availability.
How the piece should come back
Unworn, with its PRATTA packaging and certificate of provenance.
Engraved pieces
Engraved pieces are made especially for you, which is why we check the text with you on WhatsApp before engraving. If anything is wrong with an engraved piece, write to us.
Defective pieces
Manufacturing defects are covered by the lifetime warranty, at any time. See Warranty and provenance.
How to request
- Write to us on WhatsApp, within the period, with your order number.
- We send the return instructions. When you withdraw within 7 days, the return shipping is at no cost to you.
- Once the piece arrives and is checked, we refund through the same payment method — or send the new piece, for an exchange. For cards, the refund appears on your statement according to the card issuer's timing.