Frequently asked questions
These are the questions we hear most often. If yours is not here, write to us on WhatsApp.
The pieces
Are the pieces solid 925 sterling silver?
Yes. We work with 925 sterling silver, an alloy of 92.5% pure silver and 7.5% other metals. Every piece comes with a certificate of provenance.
Does 925 silver tarnish?
Over time, silver reacts with air, humidity and sweat and may darken. It is a natural reaction of the metal, not a defect, and it comes off with cleaning. See how in Caring for your piece.
Can 925 silver cause allergies?
925 silver is usually well tolerated by people who are sensitive to costume jewellery. As the alloy contains 7.5% other metals, if you are allergic to a specific metal, write to us on WhatsApp before buying.
Sizes
Which ring sizes do you offer?
Sized rings come in Brazilian sizes 14, 16, 18, 20, 22 and 24. Size 16 ships from stock; the others are made to order, with the lead time agreed with you on WhatsApp. Some pieces are adjustable and need no size.
How do I find my size?
The simplest way is to measure a ring that already fits the chosen finger. If in doubt, write to us on WhatsApp before buying: we will help you measure.
Ordering and payment
Which payment methods do you accept?
Pix, with 5% off; credit card in up to 3 interest-free instalments; and boleto. Payment is completed on Shopify, in the step after the bag.
Do I need an account to buy?
No. You can complete your purchase without creating an account on the site.
Is there a first-purchase discount?
Yes. Sign up to our newsletter, at the end of any page, and you receive a 10% coupon for your first purchase.
Delivery
How are orders shipped?
By Correios, Brazil's postal service, or through a partner shipping platform. The options for your postcode are shown at checkout.
How long does delivery take?
The delivery time is shown at checkout, calculated from your postcode, before you pay. Once shipped, you receive the tracking code by e-mail.
Do you offer free shipping?
Yes. Orders over R$ 249,99 ship free across Brazil.
Returns and warranty
Can I return a piece if I change my mind?
Yes. You have 7 calendar days from delivery to withdraw from the purchase, as guaranteed by the Brazilian Consumer Code. We refund the full amount, shipping included. See how in Returns and exchanges.
What if the piece has a defect?
Every piece has a lifetime warranty against manufacturing defects. Write to us on WhatsApp with your order number and photos of the piece. Details are in Warranty and provenance.
Engraving and gifts
How does engraving work?
Engravable pieces have a field for the engraving text on their own page. Before engraving, we confirm the spelling and the lead time with you on WhatsApp.
Can I add a gift message?
Yes. The bag has an optional field for the message, which travels with your order.