Warranty and provenance

The certificate travels with every piece and confirms its material: 925 sterling silver. Keep it with your jewellery.

The warranty against manufacturing defects lasts for the life of the piece. It is our contractual warranty and adds to the 90-day legal warranty set by the Brazilian Consumer Code — it does not replace it. If a defect is not apparent, the legal term starts when it is found.

Manufacturing defects — for example, a solder that opens, a link or clasp that breaks or does not close, a setting that comes loose or a stone that falls out without the piece having been knocked.

• The natural darkening of silver, which comes off with cleaning (see Caring for your piece).
• Scratches, dents and the wear of everyday use.
• Damage from impact, falls, pulling or contact with chemicals.
• Stones lost through impact or misuse.
• Pieces altered or repaired by third parties.

1. Write to us on WhatsApp with your order number (or the name used at purchase), a description of the problem and photos of the piece.
2. We guide you through sending the piece for inspection.
3. Once a manufacturing defect is confirmed, the piece is repaired or replaced with an identical one, at no cost to you.

Within the legal warranty, sending the piece for inspection is also at no cost to you. And if the repair or replacement is not possible within 30 days, you choose between another piece, a refund of the amount paid or a proportional price reduction, as the Brazilian Consumer Code provides.